Logistics

Logistics is traditionally a highly regulated and paper intensive industry.

PRESENCE can help Logistics Companies:

Enable collaboration across and beyond the enterprise. Automatic work routing and notifications across groups, outside agents, and customers reduces the time, errors and complexity of executing processes.

Enable Straight-Through Processing. Business rules in processes can help automate the routing and processing of tasks - often reducing the amount of human intervention needed by over 80%.

Gain real-time visibility and control over processes. Managers can view real-time process performance and proactively manage bottlenecks.

Extend the value and life of core systems. Leverage existing applications by reading and posting transactions while introducing more efficient Web-based forms and interfaces.

Ensure that the process that is documented — is the process that is executed. Process models that actually run the process provide consistency, adherence and audit trails to ensure compliance with regulations like SOX, HIPAA, etc.

Respond to change faster. Revise processes to respond to organization or regulatory changes — in days, if necessary

Target Express The Challenge: To streamline and control the claims management process, integrate disparate systems and alert on critical data. The Solutions: Introduce PRESENCE to extend the functionality of existing systems and integrate data sources. Provide a web based claims management solution for customers, automate claims processes, workflow and document management. The Benefits: 50% reduction in claims cycle time. Guaranteed compliance Reduced costs. Improved customer service and retention.   Download the full Case Study in PDF format here